ABOUT US

ćećəwət leləm “Helping House” provides wholistic, culturally integrated health & wellness services for Indigenous clients and families. Our interdisciplinary teams include community health programming; primary care services; home care services; peer support, harm reduction, and crisis response; integrative therapy; wholistic wellness; and Indigenous Elders, Healers, and Knowledge Keepers.

Together, we strive to support Tsleil-Waututh Nation members and families through care that is trauma-informed, relationship-centered, and guided by the Nation’s teachings on balance and interconnectedness.

Known as the People of the Inlet, the Tsleil-Waututh people have lived on the unceded lands of the Burrard Inlet since time immemorial. Entrusted by their ancestors as stewards of the land, water, and air, the Tsleil-Waututh draw on the spirituality and wisdom of their Traditional Healers and Knowledge Keepers to fulfill this trust and thereby support the health of their families and communities at large.

By joining our team, you will come to enjoy not only fulfilling working relations with fellow colleagues, but also a meaningful connection with the people we serve, and from whom we continue to have much to learn.

JOB SUMMARY:

Reporting to the Director, the Quality Improvement Administrator (QI Administrator) provides a high level of administrative support to the Director, along with quality improvement support across the Health & Wellness department.

The QI Administrator ensures that the Health & Wellness team produces high quality, culturally appropriate, and effective health and wellness services. Liaising closely and collaboratively with all team members, the QI Administrator ensures best practice standards are met across the Health & Wellness department, community expectations are exceeded, and key quality improvement initiatives are strategically implemented over time.

The QI Administrator works closely with all relevant internal and external stakeholders and partners to support the continued growth of Health & Wellness Services in the community, thereby ensuring that the needs of the Tsleil-Waututh Nation community are met, and the wellbeing of the community is advanced.

DUTIES AND RESPONSIBILITIES:

The Quality Improvement Administrator is responsible for the following key functions:

Executive Administrative Assistance to the Director:

• Liaising with team members as needed, collects and compiles data for the preparation of correspondence, memoranda, and reports, producing documentation for review by the Director
• Coordinates meetings, drafting meeting agendas, recording meeting minutes for documentation and team distribution, indicating action items, and, in follow-up, addressing any issues with deliverables to support streamlined work flows and project cadence
• Acts as a point of contact in the Director’s absence with both internal and external stakeholders, handling email/phone/visitor requests and queries, and redirecting as appropriate
• Coordinates various administrative processes for the Director, including scheduling, purchasing, expense reconciliation, cheque requisitions, and internal/external correspondence
• Ensures coordination of overall departmental accountability measures, including follow through with various stakeholders, funding partners, and other contacts
• Develops and maintains a well-organized electronic filing system, supporting team members across the Health & Wellness department, to facilitate easy reference and rapid retrieval of information, while ensuring sensitive information is kept strictly confidential

Quality Improvement across the Health & Wellness Department:

• Oversees and coordinates all quality improvement and policy development activities across the Health & Wellness department
• Working closely with the Director and various team leads, collaboratively designs and implements activities to ensure identified quality improvement priorities and timelines are met
• Develops and facilitates the implementation of instruments, surveys, and feedback mechanisms to help gauge effectiveness of Health & Wellness services in meeting community needs over time
• Leads change management initiatives by coordinating quality improvement meetings, workshops, and training sessions to help support staff, ensuring sustainable program development, as well as succession planning
• Ensures continuous quality improvement planning is in line with TWN’s Strategic Plan and its 10-year Community Health Plan
• Seeks ongoing guidance from Indigenous Elders and Knowledge Keepers to integrate TWN-specific cultural understandings of quality and quality improvement
• Works closely with the Director and all team leads in developing, reviewing, and updating policies and procedures for the various programs across the Health & Wellness department

Data Stewardship, Reporting, and Financial Management:

• Protects TWN data sovereignty by ensuring the Nation’s principles of data ownership, control, access, and possession is honored and respected by all external stakeholders and formalized by way of TWN-directed information sharing agreements if and when required
• Proactively seeks community engagement and feedback to help guide Health & Wellness services review and future planning
• In collaboration with the Director and team leads, creates opportunities for community feedback to support community-led programming and implement community-guided quality improvement initiatives
• Compiles program statistics and provides internal reporting of quality performance measures as requested by the Director
• Works with the Director to oversee the health department budget, and coordinates all funding obligations as per the contribution agreements

Communication and Relationship Management:

• Facilitates team meetings to help coordinate Health & Wellness services, while supporting collaboration and team building, and encourages cooperative dialogue and discussion to ensure services meet the changing needs of the community
• Supports the Director in facilitating broader strategies for the entire health department
• Fosters a culture of safety and humility within the Health & Wellness team
• Ensures positive communication strategies are used with and among staff, and between staff and clients, families, and the community
• Oversees the production of brochures, newsletters, and other correspondence to ensure effective community engagement, communication, and health education

Performs other related duties as assigned by the Director.

QUALIFICATIONS:

Required qualifications

• Master’s degree in business administration, finance, healthcare, or related discipline, from a recognized Canadian post-secondary institution
• Valid BC Driver’s License – Class 5
• Reliable vehicle and current vehicle insurance
• Basic Life Support (BLS) certification
• Documentation of immunization and TB screening history
• Criminal Record Check (vulnerable sector)

 Preferred Qualifications

• Previous experience working in a community-based health care setting
• Completion of Indigenous Cultural Safety and Humility training (e.g. San’yas)
• Experience working within or alongside First Nations communities or Indigenous-led health organizations
• A minimum of two to three years of experience in a progressively senior level support role
• A minimum of two to three years of experience in project management and/or quality improvement
• Accreditation Coordinator/Administrator Certification

KNOWLEDGE, SKILLS, & ABILITIES:

• A sound understanding of the intergenerational impacts of colonial harms, and a demonstrated ability to advocate effectively in support of Indigenous self-determination, cultural safety, and quality assurance
• Demonstrated ability in maintaining strict confidentiality in handling sensitive information
• Strong leadership, project management, group facilitation, and team-building skills in providing change management and quality improvement support
• Demonstrated experience and knowledge in quality improvement processes and change management approaches
• Excellent spoken and written fluency and interpersonal communication skills and the ability to work effectively with a variety of people and circumstances
• Self-directed with demonstrated organizational skills
• Demonstrated experience of working collaboratively as a member of a multi-disciplinary team
• Ability to de-escalate tension in an emotionally charged, fast-paced environment
• Works independently, and in collaboration with others, and possesses sound judgment in decision making
• Proven ability to use tact and sound judgment when dealing with sensitive and complex issues
• Demonstrates diplomacy and effective negotiation skills, in building strong relationships with external partners, funding agencies, and government bodies
• Creativity, compassion, and critical thinking in addressing complex problems, and the ability to effectively strategize and implement solution-focused and strength-based approaches to support system changes over time
• Cultural humility and personal integrity to help support the building of collaborative working relationships with staff, community members, and external stakeholders
• Demonstrated skill in effective time management, organization, and computer literacy
• Proven ability to write culturally safe, effective, and relevant policies and procedures to support best practice standards and TWN’s continuous quality improvement initiatives

WORKING CONDITIONS:

Physical Demands

• Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.
• May be exposed to occupational hazards such as infectious waste, diseases and chemicals.
• Manual dexterity requires the use of desktop computers and peripherals.

Mental Focus 

May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm and may have to engage in conflict resolution.

Environmental Conditions

• The noise level is generally quiet, but at times noise could escalate.
• Must be able to work relatively independently and deal with issues of personal safety because this position is outside the controlled environment of a hospital.

Apply by clicking the following link: Quality Improvement Administrator

Alternatively, send your resume and Cover Letter to jobapplications@twnation.ca

Thank you for your interest in working with us. Only shortlisted candidates will be contacted.