JOB SUMMARY:  

Reporting to the HR Manager, the HR System Administrator is responsible for implementing, maintaining, and optimizing the Human Resources Information System (HRIS) specifically UKG to support efficient HR operations. This role plays a key part in ensuring data accuracy, generating reports, managing system workflows, maintaining the system and supporting integrations with third-party vendors.

The HR System Administrator provides technical and administrative support across all HR functions, including recruitment, onboarding/offboarding, benefits, and pensions. The role also acts as a liaison between HR, Payroll, Finance, IT, and external vendors to ensure data integrity and process alignment.

We’re seeking a detail-oriented professional with advanced HRIS knowledge, strong organizational skills, and the ability to thrive in a dynamic, fast-paced environment. This is a technical HR systems role with a strong emphasis on system configuration, data integrity, reporting, and integrations.

JOB RESPONSIBILITIES: 

In consultation with the HR Manager:

• Administer and maintain the HRIS (UKG) system, ensuring data accuracy, integrity, and compliance.
• Generate reports, manage system updates, and support users with HRIS (UKG) training and troubleshooting.
• Assists in the management of all aspects of the HRIS(UKG )  system including, but not limited to: Recruiting, Onboarding, HR, Payroll, Benefits, Self-Service and BI Reporting modules, system configuration and tracking.
• Ability to do simple imports/exports from one system to another.
• Collaborate and provide a Service of Excellence with all internal and external colleagues and customers to positively support all levels of the organization.
• Assist the HR and Payroll Team in collaborating with software vendors to ensure that all support staff are able to meet HR, Payroll and Finance objectives.
• Solves problems concerning UKG Pro, answers inquiries, and enforces HR/Payroll policies.
• Assists in the development of overall procedures by recommending improvements or changes to the system when deemed necessary for greater efficiency. Must keep policies and procedures updated as changes are made in a manual format.
• Prepares and supports Business Intelligence reporting needs, by developing, administering, updating and distributing weekly, monthly, quarterly and year-end reports as well as dashboard reporting for various levels of the organization.
• Assists and prepares other special-request ad-hoc reports for Payroll, HR, Finance and other departments as needed.
• Serves as a secondary contact for setup and maintenance of and administration of system role-based security.
• Experience with UKG Pro WFM configuration components and building blocks (Function Access Profiles, Display Profiles, Pay Policies, Accruals, Attendance)
• Knowledge of UKG configuration and setup.
• Monitor and troubleshoot integration errors in Transaction Assistant related to people import and payroll export to ensure employee data flows flawlessly from and to UKG Pro  and WFM.
• Responsible for ensuring tier 1/tier 2 support tickets are answered in a timely manner, escalating issues as required.
• Maintain UKG Pro WFM business structure by creating locations and jobs.
• Offer training and technical guidance to end users and other company staff, where appropriate.
• Serve as liaison to other HRIS areas and applications that could affect UKG Pro WFM function.
• Use UKG UAT environment to replicate user issues and test fixes to ensure an incident has been adequately resolved.
• Document HRIS work instructions and procedures by writing clear, concise, well-organized technical documentation.
• Ensure data quality and integrity by performing periodic system audits.
• Recommend changes in processes to reduce redundancies and manual work, while increasing efficiency.
• Stay up to date on UKG Pro WFM maintenance windows, system updates, new features and functionalities to expand HRIS solutions and services.
• Leverage UKG knowledge of data views and reports to analyze data and provide solutions to end users.
• Work closely with management, HR staff and other cross functional teams to support and roll-out new functionalities relevant to TWN’s business needs.
• Support other HR team members in other HRIS applications as requested
• Maintain position control data in collaboration with Finance and Payroll, ensuring alignment across systems.
• Prepare recruitment and HR metrics reports, analyze trends, and recommend process improvements.
• Ensure the integrity of HRIS data by implementing audit processes and ensuring the system is up-to-date and consistent across departments.
• Develop, generate, and analyze HR-related reports from the HRIS, providing key metrics on employee data, recruitment, turnover, performance, and compliance for management review.
• Coordinate with other departments (e.g., Payroll, Finance) to ensure seamless integration of HRIS (UKG) with other enterprise systems (e.g., for payroll processing, benefits enrollment).
• Provide training and ongoing support to HR team members and other employees on HRIS functionalities, ensuring effective utilization across the organization.
• Stay informed of new UKG features, product updates, and industry best practices
• Other duties as required/ Assigned

QUALIFICATIONS:

• Minimum Business related Field Diploma or equivalent is required
• Bachelor’s degree in computer science or Bachelor Business Administration  an asset any related field, or equivalent work experience prefered
• Proven experience as an HR Administrator or in a similar HRIS administrative role.
• At least three (3) years of UKG Pro HRIS related experience or a mix of business and human resource information management experience an asset
• Proficient in HRIS (preferably UKG) or HR database management.
• Experience with UKG Pro WFM configuration components and building blocks (Function Access Profiles, Display Profiles, Pay Policies, Accruals, Attendance)
• Knowledge of UKG configuration and setup.
• Strong experience with MS Excel, data analysis and reporting, including data collection, data entry, retrieval, analytics, and reporting based upon HR needs.
• Strong analytical skills with keen attention to details an accuracy is required.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple deadlines.
• Ability to handle sensitive and confidential information with professionalism and integrity.
• Proven ability to be part of a harmonious high-performance HR team
• Have a strong working knowledge of employment legislation including:  Canada Labour Code, Employment Standards Act, Privacy Legislation, Occupational Health and Safety Legislation, and knowledge of Employment Law practices
• Proven ability to build strong working relationships, internal and external to the organization
• Excellent interpersonal and communication skills, including integrity, tact, diplomacy and ability to maintain a high level of confidentiality
• Exceptional relationship building skills targeted at ensuring teamwork and effective customer service while delivering HR practices
• Highly efficient multi-tasker with superior organizational skills who can juggle multiple and changing priorities
• Strong attention to detail and accuracy with a commitment to high quality work.
• A self-motivated professional individual, who demonstrates initiative, flexibility, teamwork and a sense of urgency.
• Self-starter with ability to operate independently using sound judgment
• Highly resourceful to facilitate effective employee management practices
• Computer proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Solid work ethic with a strong commitment to punctuality, reliability and bringing your personal best to enhance the HR department
• First Nations cultural competency and knowledge of the cultural traditions and practices
• Previous experience working in a First Nations community and/or organization is preferred
• Working towards CPHR is an asset

WORKPLACE REQUIREMENTS: 

1. Physical Demands

• Significant desk work with long periods of sitting and manual dexterity activities (keyboard operations).

2. Mental Focus

• Ability to take direction and occasionally work under pressure.
• Able to maintain a constructive, flexible, open, cooperative demeanor.
• Must model adherence to established systems and processes.
• Ability to work independently, change focus quickly, and pick up new tasks with minimal instruction.

3. Environmental Conditions

• Dynamic environment with multiple demands, changing priorities and interruptions.
• Handle highly sensitive and confidential information.
• Engagement with membership, staff, management and external contacts.

Occasional evening and weekend hours.

If this role interests you, please click the link below to directly apply.

Human Resources System Administrator

Or send your Resume and Cover Letter to jobapplications@twnation.ca

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.