ABOUT US

ćećəwət leləm “Helping House” provides wholistic, culturally integrated health & wellness services for Indigenous clients and families. Our interdisciplinary teams include community health programming; primary care services; home care services; peer support, harm reduction, and crisis response; integrative therapy; wholistic wellness; and Indigenous Elders, Healers, and Knowledge Keepers. Together, we strive to support Tsleil-Waututh Nation members and families through care that is trauma-informed, relationship-centered, and guided by the Nation’s teachings on balance and interconnectedness.

POSITION SUMMARY

Reporting to the Health Director and supporting the RN & OT Care Coordinators, the Home Support Supervisor (HSS) oversees and coordinates the day-to-day scheduling of clients that require home support services, ensuring that the Home Makers (HMs) and Registered Care Aides (RCAs) provide quality and culturally safe home care services in community.

KEY RESPONSIBILITIES

A Registered Care Aide by profession, the Home Support Supervisor is responsible for the following key functions:

Providing exemplary front-line home care services:

• Using a trauma-informed approach, promotes a culturally safe and therapeutic care environment in support of client safety, independence, and well-being
• Adhering strictly to the Home Support Service Plan as delegated by the RN & OT Care Coordinators, provides personal care supports by assisting clients with their ADLs & iADLs including dressing, grooming, and bathing, as well as with their mobility
• Monitors and reports on client’s home environment as needed to ensure client and staff safety and well-being
• Maintains a clean and healthy environment for the client by performing light housekeeping tasks such as cleaning, dusting, sweeping and vacuuming areas of the home used by the client
• Reports any changes in client’s condition to the RN & OT Care Coordinators to help ensure timely assessment and intervention

Providing direct supervision to home care staff (HMs & RCAs):

• Acts as the main point of contact for the home makers and registered care aides
• Assists in orientation and training of new home care staff
• Monitors performance of home care staff, providing coaching and mentorship as needed, to ensure the highest standards of culturally safe and quality care is provided at all times
• Ensures adherence to TWN policies and procedures
• Promotes teamwork, goodwill, and collaboration amongst the home care staff
• Provides joint visits with home care staff as needed to help address any reported concerns
• Supports staff in reporting any changes in client’s condition to the RN & OT Care Coordinators to help ensure timely assessment and intervention
• Provides coverage for HMs & RCAs as needed

Providing administrative & coordination support to the home care team:

• Oversees and coordinates day-to-day scheduling of home care services in support of delegated care duties as per the Home Support Service Plans
• Liaises with external home support agencies as needed to supplement staffing needs as they arise
• By liaising with the RN & OT Care Coordinators, triages urgency of home support visits, prioritizing urgent visits over non-urgent ones based on client health care needs
• Updates home support service schedules to ensure priority health care needs are met, notifying clients, families, and home care staff of any schedule or staff changes
• Supports various administrative duties including but not limited to drafting payment requisitions for home care invoices; supporting staff timecard entries; supporting with quarterly and annual reporting as needed; and documenting minutes for home care team meetings
• Provides home care services reporting as required to help inform quality improvement initiatives and to help meet internal and external reporting requirements

Supporting Community Health & Wellness:

• Guided by the vision, goals, and strategic plan of Tsleil-Waututh Nation, supports population-wide initiatives to augment client, family, and community wellbeing
• Supports community preventative and proactive care and education initiatives and workshops that support health and wellness
• Liaises with Indigenous Elders, Healers, and Knowledge Keepers to foster connection, cultural engagement, and strength-based healing & recovery
• Contributes to community wellness programming, prevention initiatives, and outreach efforts that strengthen the community’s social determinants of health
• Contributes to continuous quality improvement by identifying gaps in community services and resources, and participates in program planning and development

Ensuring Continuous Education & Professional Development:

• Engages in ongoing learning opportunities to support continuing education and professional development
• Stays current and pursues continuous professional development
• Upholds best practice standards and is deeply committed to excellence, consistency, and continuous improvement in professional and ethical conduct
• Performs other administrative and/or home care duties as assigned by the Health Director.

KNOWLEDGE, SKILLS & ABILITIES

• Broad and comprehensive knowledge and expertise in the provision of home and community services
• Self-directed with demonstrated organizational skills, working independently, and in collaboration with others
• Proven ability to use tact and sound judgment in decision-making, and when dealing with sensitive and complex issues
• Demonstrated ability in maintaining strict confidentiality
• Demonstrates professional accountability, integrity, and humility in client care delivery
• Demonstrated knowledge and skills in administration, staffing, and team coordination
• Exceptional oral and written communication in the English language, along with conflict resolution and de-escalation skills, which effectively support meaningful connection, interpersonal relations, and collaborative team dynamics
• Deeply self-aware, reflective, and emotionally grounded, demonstrating a genuine, kind, and gentle approach in relating to others, offering compassion and care to support the well-being of clients and their family members
• Ability to continue to strongly advocate for and support clients, while being witness to the ongoing impacts of systemic racism and population health disparities
• Brings a strong ethic of client service and is knowledgeable about the cultures and traditions of diverse Indigenous communities
• High level of emotional intelligence, integrity, and patience

REQUIRED QUALIFICATIONS

• Current practicing registration that is in good standing, as a Registered Care Aide with the BC Care Aide & Community Health Worker Registry
• Successful completion of an HCA program from an approved and recognized Canadian post-secondary institution
• A minimum of three (3) years of related professional experience, including at least one (1) year in a supervisory capacity
• Experience providing direct client care in a community setting is considered an asset, as is experience in office administration
• Valid BC Driver’s License – Class 5
• Reliable vehicle and current vehicle insurance
• Basic Life Support (BLS) certification
• Documentation of immunization and TB screening history
• Criminal Record Check (vulnerable sector)
• Able to lift up to 25 pounds

PREFERRED QUALIFICATIONS

• Completion of Indigenous Cultural Safety and Humility training (e.g. San’yas)
• Experience working within or alongside First Nations communities or Indigenous-led health organizations

Apply here: Home Support Supervisor

Alternatively, send your resume and cover letter to jobapplications@twnation.ca

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.