Reporting to the Director of Health & Wellness, this position is responsible for the overall clinical leadership and management of all Primary Care professional staff. The Primary Care Manager ensures the Primary Health Care Team produces high quality and timely health services/interventions using culturally appropriate practices and best practice standards of care. The position works with the clinic Doctors, Registered Nurses and other health professionals on professional practice issues. They will ensure the primary care clinic remains financially sustainable and works to expand the clinic practice, while delivering high quality primary health care services to the community.
Duties & Responsibilities:
The Primary Care Manager is responsible for key business decisions, the day-to-day operations of the clinic and provides clinical supervision as needed. They will develop and maintain positive working relationships in collaboration with internal Managers, external agencies and community service providers regarding primary care, mental health and addictions services. As an Indigenous primary care service, the manager supports/promotes a holistic approach and can work effectively with culturally/economically diverse populations. This position requires strong and effective decision-making, problem-solving, conflict-resolution, organizational, administrative and time management skills.
Other responsibilities will include, but are not limited to:
- Develops and implements program policy, clinic strategies, patient services and evaluation tools that meets the goals, vision, mission of the Tsleil-Waututh Nation and the Health & Wellness Department.
- Oversees primary care budgets, reporting to the Director on the clinic budgets and manages all funding obligations, as per the Funding Agreements.
- Ensures effective case management of all patient files to facilitate implementation and coordination of patient care plans.
- Ensures professional patient care through interacting with patients and gaining feedback regarding the clinic services.
- Oversees the production of patient brochures, newsletters and other correspondence to ensure the continuous recruitment of new patients.
- Controls the supply of medications and medical equipment in the clinic in collaboration with practitioners.
- Manages daily practice operations i.e. billing procedures, debt collections, security, occupational health and safety, etc.
- Provides staff supervision and coordinates training and education opportunities related to Primary Care.
- Liaises and works cooperatively with local Pharmacists, Laboratories and other diagnostic agencies to provide collaborative care for all patients.
- Builds and maintains effective working relationships and attends meetings with Vancouver Coastal Health, First Nations Health Authority and other Indigenous primary care providers/ organizations that affect Primary Care services.
- Prepares funder reports regarding clinic’s progress in meeting targets as per signed agreements. Compiles program statistics, maintains databases, monitors indicators, provides statistical outcome analysis of primary care program, and submits recommendations regarding improvements for the clinic to be reviewed by the Director.
- Stays current and pursues continuous professional development by attending conferences, caucuses, events and symposia on Indigenous health and primary care as requested by the Director.
- Manages special projects/ programs related to Primary Care and represents the Director on primary care developments as needed.
- Manages staff.
- Supervises the Health and Safety of Employees and adheres to workplace health & safety policies, safe work practices and procedures.
- Participates as a member of the Health & Wellness Department.
- Master’s Degree in Health Care discipline or relevant/related degree from a recognized post-secondary institution. Willing to consider a Bachelor’s degree plus a minimum of 6-7 years of relevant/related work experience.
- 4 – 5 years of directly-related experience in the majority of duties listed in the job description including, nursing, primary care, health care management, community health and assessment, etc.
- As career progresses, incumbent will be required to successfully complete job-required, short-term upgrading, training and courses relating to client record documentation, primary care programs, staff scheduling, staff supervision, etc.
- Must have a minimum of 3 years previously demonstrated work experience managing a team of five or more.
- Experience working with EMR, Oscar and ability to support MOA role from time to time.
- Experience working in a community-based primary health care setting is an asset.
- Advanced experience working with health records databases.
- Previous experience working in a First Nations Community is an asset.
- Must be able to work evenings and weekends as required.
- Must be able to travel.
- Must have a valid BC Driver’s License Class 4 or 5. Class 7N may be considered.
- Must have a reliable vehicle and current auto insurance.
- Must pass a Criminal Record Check – vulnerable populations.
- Hire staff in consultation with HR
- Manage human resource staffing activities, issues, and concerns, including recruitment and retention, and performance management of staff
- Supervise, train and mentor staff
- Ensure probationary and annual performance reviews/evaluations are completed for all staff
- Ensure TWN Policy and Procedures are adhered to at all times
- Ensure positive communication strategies are used with and among staff and between staff and community members and/or families served
Knowledge, Skills & Abilities:
- Demonstrated experience and knowledge in quality improvement processes, change management and working collaboratively in a client-centered approach.
- Broad knowledge in the areas of community-based primary health care, social determinants of health and health promotion.
- Knowledge of TWN cultural and spiritual practices related to health and palliative care.
- Experience as an advanced level user of the Internet, Microsoft Office Applications i.e. Outlook, Word, Excel, etc.
- Working experience with a large-scale computerized database system. Experience with JD Edwards is an asset.
- a) Physical Demands
- Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.
- May be exposed to occupational hazards such as infectious waste, diseases and chemicals.
- Manual dexterity required to use desktop computer and peripherals.
- b) Mental Focus
- May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm, and may have to engage in conflict resolution.
- c) Environmental Conditions
- The noise level is generally quiet, but at times noise could escalate.
- Must be able to work relatively independently and deal with issues of personal safety because this position is outside the controlled environment of a hospital.
If this role interests you, please click the link below to directly apply.
We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.