Life Skills & Support Worker

Life Skills & Support Worker

Internal Employment OpportunitiesLife Skills & Support Worker

Life Skills & Support Worker

Permanent Full Time

October 28, 2021

North Vancouver - Community Development Office

Community Development


Based on education & experience


The Life Skills and Support Worker is committed to an empowerment, trauma-informed and strengths-based model of service delivery and has a great understanding of healthy family structures and Tsleil-Waututh Nation history. They will support community members identify individual goals and then assist them in attaining those goals by providing them with tools, coaching, advocacy and supports to succeed. The Life Skills and Support Worker will guide and coach individuals through life situations ranging from relationship challenges, addiction, education, and employment. In delivering these supports, the Life Skills and Support Worker utilizes a case management approach to help facilitate positive changes for individuals and families in coordination with other care providers.

The incumbent must have a good understanding of the impacts of colonization on First Nations’ individuals, families and culture. He/she/they may not have experienced a particular life challenge themselves, but can act as a support, cheerleader and coach for individuals to work through their situation and make positive changes to their lives.



  • Quality Orientation
  • Time Management
  • Creative and Innovative Thinking
  • Development and Continual Learning
  • Problem Solving
  • Accountability and Dependability
  • Research and Analysis
  • Decision making and Judgement
  • Providing Consultation
  • Ethics and Integrity
  • Planning and Organizing
  • Enforcing Laws, Rules and Regulations
  • Mediating and Negotiating
  • Coaching and Mentoring
  • Communication
  • Energy & Stress
  • Team Work



  • Provide strengths-based, trauma-informed individual and family support, coaching, advocacy and making referrals to link members to appropriate services to best meet their needs
  • Support individual and families’ goal-setting and enhancing personal and life skills, such as budgeting, self- advocacy, or healthy home routines
  • Provide group workshops and training on various life skills topics, as determined by community needs
  • Provide referral to appropriate service providers/programs, for issues related to: addictive patterns of behavior; concurrent disorders; and other mental health, behavioral and emotional concerns such as abuse, violence, grief and loss when these are connected to addictions or the impact of addictions within the family and inter-generationally
  • Work as an integral part of the Community Development team, especially with the Skills Centre, Income Assistance, Family Program Coordinator and Community Social Worker to support wraparound supports to individuals and families
  • Have a strong understanding of programs and services that will support individuals and families in all areas including: Health, Wellness, Education, Income Assistance, Training & Employment, Justice, Housing and more
  • Create and maintain client records in a confidential and professional manner.
  • Compile caseload statistics and prepare program and client reports.
  • Maintain confidential client files according to Tsleil-Waututh Nation policies.
  • Document program activities and report as needed
  • Other duties as required



  • 3 years of relevant post-secondary education and demonstrated experience in community support work, general and/or addictions counseling, coaching, Aboriginal studies, and/or cultural experience
  • Experience in adult education, individual coaching and supporting personal growth and skill development
  • Training in motivational interviewing, trauma-informed practice and/or solution-focused therapy an asset.
  • Proficiency with computers and Microsoft Office (Word, Excel, Outlook)
  • Valid BC drivers license (or willingness to obtain)
  • Valid First Aid Certificate



  • Can communicate openly, honestly, empathetically, effectively and professionally with clients, colleagues and external partner agencies
  • Respect and support families’ healthy goals
  • Work collaboratively with clients, families, and other staff and resources
  • Understand the dynamics related to working with individuals and families who have experienced or witnessed abuse, addiction, violence, or inter-generational trauma
  • Demonstrated understanding of the impact of residential schools, the 60’s scoop, and the overall impact of colonization on Aboriginal communities
  • Able to deal pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations
  • Resourceful and able to refer, and connect individuals and families to community services and resources
  • High level of critical and creative thinking, analysis, and problem-solving
  • Ability to work independently and as part of a team
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, crisis management and people management skills.
  • Self-motivated, self reliant and flexible.
  • Demonstrate reliability, maturity, high level of sensitivity and confidentiality and healthy role modelling
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong morals and ethics, along with a commitment to privacy.



  • Travel may be required.
  • Working evenings and weekends to accommodate for individuals and families’ availability may be required.
  • Stress may be caused by the need to complete tasks within tight deadlines.
  • May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm, and may have to engage in conflict resolution or crisis management at times.
  • Interacts with individuals, families, employees, management and the general public.



If this role interests you, please click the link below to directly apply.

Life Skills and Support Worker

Or, send us your resume and cover letter to

For TWN staff members, you can log in through ADP and go to MYSELF > TALENT > Career Center

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.