Indigenous Outreach Worker

Indigenous Outreach Worker

Internal Employment OpportunitiesIndigenous Outreach Worker

Indigenous Outreach Worker


December 4, 2022

North Vancouver - Community Development Office

Community Development


Based on education & experience

*This is a term, full-time contract*



COVID-19 has had a significant negative impact for the unsheltered homeless population. With the closure and/or reduction of usual services and resources, few options exist for homeless individuals to meet their basic needs with dignity. Homeless Indigenous individuals face even greater barriers and experience extreme vulnerabilities and isolation during this time.

Tsleil-Waututh Nation is partnering with the City of North Vancouver, District of North Vancouver, District of West Vancouver, Lookout Housing & Health Society and Squamish Nation to provide additional temporary services during these challenging times. Alongside the Cultural Support Worker, the Indigenous Outreach Worker will provide client-centred, trauma-informed, culturally-safe mobile outreach to support unsheltered Indigenous homeless individuals to access services and supports on the North Shore. The outreach team will actively seeks out individuals in the community who are homeless, assess what they need, and then provides what they need as quickly as possible – both physical supports, such as access to basic supplies and services, and a range of emotional, spiritual, social and cultural supports to further their healing journeys towards self-determination and cultural reconnection.



  • Visit and outreach to encampments and other areas where unsheltered homeless individuals have been known to frequent, to offer basic supplies, support and service navigation
  • Perform wellness checks to clients by phone and in-person to provide proactive support and emergency/crisis intervention as needed
  • Support individuals to connect to services and supports, ranging from housing, health, finances/employment, legal, mental health/addictions treatment, family reconnection and case planning to meet each individual’s unique needs
  • Assist with securing temporary shelter and/or long-term housing, including referring and transporting clients to available shelter spaces, completing applications for supportive and subsidized housing and advocating for clients with prospective landlords
  • Encourage and support clients to make healthy choices and practices through solutions-focused brief therapy, life skills training and referrals to other supports that promote health and wellness
  • Provide accompaniment and advocacy support to reduce transportation and other barriers to accessing needed health and social services
  • Liaise with other professionals and agencies to ensure that clients are receiving coordinated, cooperative and supportive wraparound supports and services
  • Build relationships with local community members and businesses to reduce stigma and promote community engagement and education on supporting Indigenous unsheltered homeless individuals
  • Work closely with partner organizations to collaborate, identify gaps and enhance regional supports for Indigenous unsheltered homeless individuals
  • Ensure proper cleanliness, maintenance and operation of the outreach vehicle, including regular cleaning for interior and exterior, following proper COVID safety protocols
  • Maintain proper computerized record-keeping, tracking referrals and appointments on behalf of individual clients, as well as statistical and written reports for the overall program as directed
  • Other related duties as required



  • Completion of high school with 4 or more years of relevant experience working with the Indigenous homeless or at-risk population
  • Training in motivational interviewing, trauma-informed practice and/or solutions-focused brief therapy an asset
  • Demonstrable skill and experience in outreach, client assessment, case management, individual counselling, service planning and coordination, individual and systemic advocacy, crisis intervention and conflict resolution with homeless individuals facing multiple barriers
  • Understand the dynamics related to working with homeless individuals who may have experienced or witnessed abuse, addiction, violence, and continue to experience the impact of residential schools, 60’s scoop, and colonization
  • Valid BC Driver’s license and First Aid/CPR Certificate
  • Must successfully pass a criminal record check for vulnerable populations



  • Effective verbal and written communication skills and interpersonal skills, and can communicate openly, honestly, empathetically, effectively and professionally with clients, colleagues and external partner agencies
  • Resourceful, with knowledge of resources and community services available for homeless unsheltered clients in the North Shore, and a track record of successfully referring and connecting clients
  • High level of critical and creative thinking, analysis, and problem-solving
  • Ability to work independently and as part of a team
  • Self-motivated, self-reliant and flexible
  • Basic computer literacy to operate word processing, spreadsheet, Internet and e-mail software


If this role interests you, please click the link below to directly apply.

Indigenous Outreach Worker

Or send your Resume and Cover Letter to


We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.