The TWN Director of Health and Wellness is responsible for leading the strategic direction and all aspects of day to day administration of the TWN integrated Primary Health Care clinic (re; Physician, Nurse Practitioner, Medical Office Assistant) and community health and wellness programs, including; mental wellness, public health home care and recreation. Leading a team of approximately twenty professionals, with an approximate annual budget of $1 million, the Director of Health and Wellness works in close collaboration with the TWN Health and Wellness Team, the broader TWN administration, and external partners, to ensure that key TWN Health and Wellness and Operational strategic goals are achieved.
On a typical day, the director may be involved in writing grant proposals, assessing the community’s needs, developing health education and recreation programs, training community health workers, supervising and supporting staff, allocating health and wellness funding resources, analyzing data, and drafting health policy changes.
The Director of Health and Wellness actively supports continuous quality improvement processes across all program areas ensuring sustainable, accountable and culturally safe and inclusive health and wellness programs and services are guided and informed by community voice, and are implemented in a manner that optimizes health outcomes across the age continuum.
- Cultural Competency/Sensitivity
- Team Work
- Energy & Stress Resiliency
- Quality Orientation
- Time Management
- Planning & Organizing
- Problem Solving
- Result Focus
- Ethics & Integrity
- Mediating & Negotiating
- Providing Consultation
- Coaching & Mentoring
- Staff Management
- Development & Continual Learning
- Accountability & Dependability
- Creative & Innovative Thinking
- Decision Making without Judgment
DUTIES AND RESPONSIBILITIES:
- Plan, manage, direct, and control program operations including the establishment of the TWN strategic plan and the TWN health operational work plan, program goals, objectives, success indicators and measures, protocols, directives and guidelines; monitor program direction, delivery, costs, results and oversee program reporting and evaluation
- Build and support sustainable and productive relationships with all individuals including staff, senior management, physicians, nurses, the community, appropriate government agencies, patients, and families
- Lead all health and wellness related activities, programs and services delivered by TWN, developing, implementing, reviewing and evaluating current policies and/or standard operating procedures, in consultation with the TWN CAO and other health team members
- Positively embody, demonstrate, promote and maintain the vision, mission, values and strategic priorities of TWN.
- In consultation with the appropriate health and community development staff and the CAO, develop Health Department work plans and annual budgets for Council and review as required
- Review monthly Health Department financial reports/expenditures ensuring compliance with Council approved budget
- Develop and encourage effective working relationships between staff as well as between different departments
- Collaborate with partners including FNHDA, FNHA, FNHC, Vancouver Coastal Health, Nation Assemblies, etc., to build effective partnerships
- Maintain working knowledge of federal, provincial, FNHA health legislation/policies/actions relating to Tsleil-Waututh health services, the Director of Health position and those under the Director supervision
- Ensure comprehensive reports on health and wellness programs, services and initiatives engaged in by the Health Department are completed within required timelines and available for review by the CAO, and Council upon request
- Ensure billing systems are accurate and reporting all facets of the health department
- Ensure all policies and procedures are being implemented and adhered to on behalf of the Nation
- Manage human resource staffing activities, issues, and concerns, including recruitment and retention, and performance management of health staff
- Implement, maintain, and evaluate continuous quality improvement (CQI) processes to ensure compliance with Accreditation standards
- Ensure responsible and authorized access and control over client files, employee files, sensitive information, and any Band Council documents or materials
- Monitor Tsleil-Waututh health and wellness community needs and trends and ensure integration into health programs and services
- Ensure the safe and secure operation, maintenance, and ongoing functionality of the clinic, along with the health and welfare of the staff and community members accessing the clinic
- Participate and provide recommendations in the negotiation of all health and wellness related contracts and agreements
- Research and access funding sources through formal and informal application processes
- Ensure all reports required by Health Canada, BC First Nations Health Authority (FNHA) and other funding partner agencies are completed and forwarded in agreed format, timelines and contractual requirement
- Take all reasonable care to comply with Occupational Health and Safety regulations and participate in health and safety training on a regular basis
- Complete incident reports and report accidents and/or injuries within stipulated time frames
- In consultation with the CAO, initiates investigation into community member (or staff) complaints pertaining to the Health Department/ Integrated Health Clinic employees and or practices, and ensures that appropriate corrective actions are taken, if warranted
- Develop public relations strategies, presentations, and promotional materials
- Participate and regularly act as a spokesperson on assigned service area issues and respond to concerns and queries
- Represent and advocate for the Community Health and Wellness programs and staff in its day to day relationships with all health institutions, governments, and local entities
- Implement program management with staff and promote the effective use of the Tsleil-Waututh First Nation’s governance model while continuing to achieve the highest standard of community health services
- Oversee patient privacy and confidentiality in the work place. Perform regular audits
- Establish and maintain medical billing practices for day to day billing and chronic disease management
- Be available to work a flexible schedule for service delivery, community meetings and others as required
- Undertake special projects as assigned
- Lead a multidisciplinary health and wellness care team to provide health and wellness programs and services for Tsleil-Waututh community members
- Manage human resource staffing activities, issues, and concerns, including recruitment and retention, and performance management of health and wellness staff
- Bachelor’s Degree (Master’s Degree preferred), or higher in Health Administration, Bachelor of Science in Nursing, Business Administration, Public Administration, Sociology, Psychology, Social Services or a related field
- Extensive managerial experience in a healthcare environment (usually 4-6 years)
- Experience in the administration, operations, human resources, planning, budgeting, and/or management of general programming operations
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of the Tsleil-Waututh Nation community, traditional territory and culture an asset Knowledge and understanding of financial management practices
- Knowledge and understanding of the federal and provincial health services available to First Nation communities and related health policies- including that of the Coastal Health, FNHA/FNHC processes
- Familiarity with health-related legislation affecting First Nations
- Genuine interest in helping people with the ability to motivate and inspire colleagues and clients
- Respect, patience, understanding, objectivity and professional manner
- Successful problem-solving skills for creating innovative solutions for community current and future health concerns
- Have exceptional organizational skills with a focus on attention to detail is essential.
- Must be an effective skilled communicator with highly developed interpersonal and leadership abilities needed to supervise various health and wellness professionals.
- Possess analytical skills to understand current health regulations and find ways to make better policies.
- Must be equipped with quick decision-making and critical thinking skills.
- Excellent verbal and written communication skills
- Strong time management, planning, and research skills
- Strategic reporting and presentation skills to large audiences
- Ability to work independently and with other professionals, employers and community agencies
- Ability to maintain confidentiality is imperative
- Good organizational skills and the ability to create systems that maintain client records and resource materials in a clear, easy to access format
- Ability to handle a large caseload and to cope with stress
- Strong computers and Microsoft Office (Word, Excel, Power Point).
- A valid BC driver’s license and reliable transportation is required.
- Must be willing to participate in job-related workshops, training, seminars and conferences to upgrade skills and training as required.
- Previous experience working in a First Nations community and/or organization is preferred.
- Must successfully pass a Criminal Record Check
WHY WORK FOR TSLEIL-WAUTUTH NATION?
Training and career development
Business casual office
Community fitness & gym access
Comprehensive group benefits plan & pension plan
Apply by email with your cover letter and resume to: firstname.lastname@example.org or
Mail your Resume to: Tsleil-Waututh Nation Human Resources
3178 Alder Court, North Vancouver, BC V7H 2V6
Reference “Director, Health & Wellness” in the subject line.
Please also indicate “Self-Identified”, if you are voluntarily identifying yourself as First Nations or Aboriginal. If you are a TWN Member, please also indicate this.
We thank you for your interest in advance.
Please be aware that only Short-listed candidates will be contacted.