Child, Youth & Family Services Team Lead

Child, Youth & Family Services Team Lead

Internal Employment OpportunitiesChild, Youth & Family Services Team Lead

Child, Youth & Family Services Team Lead

Permanent Full Time

December 10, 2021

North Vancouver

Community Development

Job Summary:

Under the direction of the Director, Community Development, the Children, Youth and Family Services Team Lead will play a leadership role in facilitating the development for internal capacity to exercise legislative authority and jurisdiction over Children, Youth and Family Services (CYFS) for Tsleil-Waututh Nation. The CYFS Team Lead will coordinate and work in a collaborative approach with staff, community members, and various consultants to engage in research and planning, community engagement, and program, policy and service delivery model development. This position will also support day-to-day program management, including supervising front-line staff, leading case management meetings and other administrative duties including tracking workplans, objectives, budgets and client file management.

Duties & Responsibilities:

  • Under the direction of the Director and with a fundamental focus on restoring traditional Coast Salish laws, connect with Elders, Matriarchs and knowledge keepers locally and regionally, engage in qualitative research and other priorities
  • Under the direction of the Director and in collaboration with staff, facilitate community engagement initiatives to collect input from community members on their envisioned CYFS
  • Lead the development of a culturally-relevant CYFS service delivery model, including drafting policies, practices, procedures and referral pathways in collaboration with staff and external partners
  • Provide direct supervision and coaching to front-line staff in their day-to-day work
  • Support the Community Social Worker on more complex cases, including crisis management when necessary
  • Oversee integrated case management meetings, engaging with key TWN staff within Community Development or other departments and external partners, as appropriate
  • Work collaboratively with all relevant crisis management staff and external partners to effectively coordinate crisis management and intervention, directly or indirectly, in trauma and crisis situations
  • Work with the Director, develop, implement, review, track and report on annual work plans and budgets
  • Research funding sources, assist with proposals and complete grant applications as required
  • Understand, support and uphold the vision of the Tsleil-Waututh Nation Council, Community Development Department, and community, and ensure that our programs and service delivery reflect these priorities
  • Maintain positive relationships with other service providers, including but not limited to MCFD social workers, medical staff, corrections officers, and the RCMP to ensure that the best interests of the Tsleil-Waututh Nation and its members are paramount.
  • Implement tracking mechanisms and client filing systems and compile caseload statistics and prepare program and client reports and present to Director and others as needed
  • Maintain knowledge of and strategic accountability to external regulatory bodies governing the organization and update program plans, priorities, policies and procedural documents as necessary.
  • Complete and maintain all documentation/ records and reporting as required.
  • Participate as a member of the Community Development Department Leadership Team.
  • Other duties as required


Supervisory Responsibilities:

  • Supervise, train and coach staff.
  • Ensure probationary review and annual performance evaluations are completed.
  • Develop and maintain an environment to facilitate cooperation with and amongst the staff.
  • Ensure TWN Policy & Procedures are adhered to at all times.
  • Ensure positive communication strategies are used with and among staff and, between staff and community members and/or families served.



  • Masters of Social Work; or a Bachelor of Social Work; or a Bachelor of Arts (BA)
  • Valid Social Work designation, license or registration, as required by the province
  • 5 years’ experience in related experience, including program development, case management, advocacy, counselling, crisis intervention, community engagement, research and analysis, etc.
  • Passionate about social justice, truth and reconciliation and First Nations rights, with demonstrated commitment to and experience in individual and institutional advocacy
  • Experience in qualitative research and analysis, community engagement and/or program and policy development an asset
  • Supervisory and management training
  • Previous experience working in a First Nations community and/or organization

Knowledge, Skills & Abilities:

  • Sound knowledge of Child, Family and Community Services Act, Act Respecting First Nations, Inuit and Métis Children, Youth and Families Act and other relevant Acts and statutes
  • Advanced understanding of institutional and systemic racism, intergeneration trauma and the ongoing impacts and legacy of residential schools, 60’s Scoop and Indian Act on First Nations peoples
  • Knowledge of Tsleil-Waututh Nation community and Coast Salish culture an asset
  • Advanced written and oral communication and interpersonal skills
  • Ability to provide clear direction, guidance and training to staff
  • Advanced organizational, time management and prioritizing skills.
  • Must be highly resourceful; display innovative thinking and creativity; meet challenges with a positive attitude and team approach.
  • Ability to coordinate different stakeholders and streams of workplans
  • Demonstrated ability to interact with people in a sensitive, tactful, diplomatic, and professional manner at all times.
  • Engagement and facilitation skills with community members, staff and external partners
  • Ability to work with Indigenous clients in a respectful and strength-based way, and to incorporate cultural practices, values and beliefs
  • Ability to assess risk and make appropriate decisions that meet the best interests of the child, youth and family
  • Ability to assess situations and provide direction that ensures good case planning and management
  • Understanding of crisis management and the ability to deal with life threatening situations including the prevention of suicide.
  • Ability to work collaboratively with clients, professionals, members of the community and multi-professional groups
  • Demonstrated conflict resolution skills
  • Proficient with computers and Microsoft Office (Word, Excel, Power Point).
  • Tact, sound judgment and ability to manage stress.
  • Ability to maintain a high level of confidentiality in all interactions.
  • Willing to participate in job-related workshops, courses or training to further skills, knowledge and competencies as required.
  • Must be willing to travel as required.
  • Must have a valid Class 5 B.C. Driver’s License.
  • Must be able to work occasional evening and weekend.
  • Must successfully pass a Criminal Records Check.

Work Conditions:

Physical Demands

  • Manual dexterity required to operate computer and peripherals.
  • Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.

Mental Focus

  • Stress may be caused by the need to complete tasks within tight deadlines.
  • May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm, and will have to engage in conflict resolution or crisis management at times.

Environmental Conditions

  • Office environment, generally quiet but at times noise can escalate.
  • Interacts with membership, employees, management and the general public.
  • Overtime may be required.
  • Travel may be required.

If this role interests you, please click the link below to directly apply.

 Child, Youth & Family Services Team Lead

Or send your Resume and Cover Letter to

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.